Frequently Asked Questions
Your guide to a seamless beauty and fashion shopping experience.
What are the shipping charges for orders within Pakistan?
We offer a flat shipping rate across Pakistan. Orders above a certain threshold may qualify for free delivery, while standard shipping typically takes 3-5 business days.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment in real-time.
Are the products on Aodour PK authentic?
Yes, we guarantee 100% authenticity. We source our beauty and fashion products directly from official brands and authorized distributors to ensure you receive genuine items.
What is your return and exchange policy?
We offer a 7-day return policy for items that are damaged, defective, or incorrect. Please ensure the product remains unused and in its original packaging to qualify for a return.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards, and popular mobile wallets like JazzCash and EasyPaisa for your convenience.
Can I cancel my order after placing it?
You can cancel your order before it enters the processing stage. Once the order is confirmed and dispatched, cancellations are no longer possible, but you may initiate a return upon delivery.